Privacy Policy

Welcome to ProxyHub ("we", "our", or "us"). We are committed to protecting your privacy and handling your data transparently.

1. Information We Collect

• Account information (name, email, password hash)
• Billing records and payment confirmations (via our payment processors)
• Usage data related to your proxy subscriptions and API usage
• Technical logs (IP address, user agent) for security and troubleshooting

2. How We Use Your Information

• To provide and maintain the service
• To process payments and manage subscriptions
• To improve performance, reliability, and security
• To send important service-related notifications
• To detect and prevent duplicate account creation from the same IP address
• To enforce our account policies and prevent abuse

3. Data Sharing

We do not sell your data. We may share limited data with trusted processors (e.g., payment gateways) strictly to provide the service. Legal requests may require disclosure when mandated by law.

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined here or to comply with legal obligations.

4.1. Duplicate Account Policy

Important: Creating multiple accounts from the same IP address is strictly prohibited. Our system automatically monitors and detects duplicate account creation. If duplicate accounts are detected:

• All associated accounts will be immediately suspended and permanently banned
• All account data, including deposits, subscriptions, and transaction history, will be permanently deleted
• No refunds will be provided for any lost funds or activated plans
• Account restoration is not possible once the ban is applied
• This policy is enforced automatically by our system without exception

We strongly advise users to create only one account per IP address to avoid any issues.

5. Security

We use technical and organizational measures to protect your information. However, no system is 100% secure; please use strong, unique passwords and enable available security options.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your data. To exercise these rights, contact us at [email protected].

7. Cookies

We use essential cookies for authentication and security, and optional cookies to enhance user experience. You can control cookies via your browser settings.

8. International Transfers

Your data may be processed in countries outside your own. We take steps to ensure adequate protection consistent with applicable laws.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or email notifications.

10. Contact

If you have any questions about this policy, please contact us at [email protected].