Refund Policy

At ProxyHub, we strive to provide reliable proxy services. This Refund Policy outlines the terms and conditions for refunds and cancellations.

1. General Refund Policy

We offer refunds under specific circumstances outlined below. All refund requests must be submitted within the applicable timeframe and meet the eligibility criteria.

2. Subscription Plans

Starter Plan (12-Month Subscription)

• 7-Day Money-Back Guarantee: Full refund available within 7 days of initial purchase
• After 7 days: Prorated refunds may be considered for unused bandwidth on a case-by-case basis
• No refund if more than 50% of allocated bandwidth has been consumed

Professional & Enterprise Plans (Lifetime Access)

• 14-Day Money-Back Guarantee: Full refund available within 14 days of initial purchase
• After 14 days: No refunds available due to the lifetime nature of these plans
• No refund if significant usage has occurred (more than 10GB within the first 14 days)

3. Eligible Refund Reasons

• Service fails to meet advertised specifications
• Technical issues that prevent service usage and cannot be resolved within 48 hours
• Accidental duplicate purchases
• Service downtime exceeding 24 hours within the first week of service

4. Non-Refundable Situations

• Account suspension or termination due to violations of Terms of Service
• Requests made after the applicable refund period
• Dissatisfaction with service speed in your specific location (performance varies by region)
• Third-party website blocking or restricting proxy usage
• Changes in your business needs or requirements

5. Refund Process

To request a refund:

1. Contact our support team at [email protected]
2. Provide your account details and reason for the refund request
3. Allow up to 48 hours for initial review
4. If approved, refunds are processed within 5-10 business days
5. Refunds are issued to the original payment method

6. Cryptocurrency Payments

For payments made with cryptocurrency:

• Refunds are issued as account credits by default
• Cryptocurrency refunds to original wallet may be available upon request
• Processing fees and exchange rate fluctuations may affect refund amounts

7. Partial Refunds

In some cases, we may offer partial refunds based on:

• Amount of service consumed
• Time elapsed since purchase
• Specific circumstances of the refund request

8. Service Credits

As an alternative to refunds, we may offer service credits that can be applied to future purchases or used to extend existing subscriptions.

9. Dispute Resolution

If you're unsatisfied with our refund decision, you may escalate the matter through:

• Direct communication with our management team
• Your payment processor's dispute resolution process
• Applicable consumer protection agencies in your jurisdiction

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be communicated via email or website notification. The policy in effect at the time of purchase applies to that transaction.

11. Contact Us

For refund requests or questions about this policy, please contact us at:

Email: [email protected]

Response Time: Within 24 hours during business days